Guidelines


Be sure to always abide by the South African lockdown rules when assisting or receiving assistance.

What should I ask/say when I first speak to the person at the other end of the request?

Say a quick hello and feel comfortable with the person on the phone. Exchange details of the request so everyone is clear. Make sure to discuss the rough cost of the help you need (groceries, etc.) and how payment can be made.

What do I do when exchanging goods?

First, don’t let someone enter your home. All exchanges should be made without seeing the person directly (though a friendly wave through a glass window is fine!).

Ask that the delivery be left at your front door or gate.

Sanitize your hands. Put on gloves.

After the delivery has been left and the volunteer has moved back at least 2 metres open your door and bring the items quickly inside.

Immediately remove the goods and bin the bag.

Wash the gloves thoroughly after binning the bag.

With the gloves on, wash the goods to disinfect before handling them.

Wash the gloves again, thoroughly.

Take your gloves off, without touching the exterior of the glove with your bare skin.

Now wash your hands with hand sanitizer.

Send us an email to let us know that your delivery has arrived successfully.

Any special tips for delivering prescriptions?

If possible have the prescription delivered directly from the pharmacy.

If not possible, confirm with your pharmacy that your prescription can be collected on your behalf.

Do not ask the volunteer for medical advice.

Please do not ask the volunteer to panic buy more than what you need.

Follow all of the instructions for goods exchange as outlined above.

Send us an email to let us know that your delivery has arrived successfully.

What about for mail?

Ask that the package or letter be left at your front door or gate.

Sanitize your hands. Put on gloves.

Clean the package or letter to disinfect before handling.

Wash the gloves thoroughly.

With the gloves on, clean the package or letter to disinfect before handling.

Wash the gloves again, thoroughly.

Take your gloves off, without touching the exterior of the glove with your bare skin.

Now wash your hands with hand sanitizer.

Send us an email to let us know that your delivery has arrived successfully.

How about money/payment?

Please avoid giving out your debit/credit card information.

Please request a receipt to reimburse the volunteer.

Where possible payments should be made by bank transfer or Paypal to minimise the risk of passing on the virus.